Abstract

Discovering workflows in communications exchanged between a sender and at least one recipient. A communication is received and analyzed to detect workflow. The analyzing of the communication detects the sender and the at least one recipient from the communication; analyzes the communication to extract questions and corresponding responses; stores the questions and responses in a repository; generates a link to the questions and responses in the repository, and generating a user interface for the link to the questions and responses in the repository. A communication is then sent to the at least one recipient with a link to the questions and responses in the repository, extracted from the communication, replacing the questions and responses present in the communication.